A support task refers to an additional service included in our WordPress Maintenance plans. While regular maintenance activities focus on essential updates, security, and performance, support tasks are dedicated to addressing specific issues or providing assistance when you need it.

These tasks can encompass a wide range of activities, such as troubleshooting and fixing bugs or errors on your WordPress site, resolving compatibility issues with plugins or themes, configuring website settings, and assisting with content updates or modifications.

When you open a ticket with us, it is generally considered a support task, aimed at addressing specific issues or providing assistance. Our team will prioritize and handle your ticket accordingly, dedicating time and expertise to resolve the matter effectively. However, if your ticket entails a basic question that can be quickly answered without substantial time investment, it may not be categorized as a formal support task. We understand that some inquiries may be straightforward, and we strive to provide prompt responses to help you navigate your WordPress site smoothly.

Support Tasks should ideally be used for issue resolution and bug fixes you may encounter, however we can also perform basic content updates and edits. Examples may include:

• 404 Errors: Investigating and resolving issues leading to “Page Not Found” errors, ensuring users can access the intended content.
• Plugin Issues: Assisting with malfunctioning plugins and ensuring proper compatibility and functionality.
• Theme Issues: Resolving problems with the WordPress theme to ensure the website’s appearance meets your expectations.
• Web Hosting Issues: Addressing hosting-related problems that may affect your website’s availability and performance.
• PHP Memory Issues: Optimizing PHP memory limits to prevent WordPress issues caused by insufficient memory.
• Locked out of WP-Admin: Assisting in regaining access to the WordPress admin area if you encounter login issues.
• SSL Certificate: Addressing SSL certificate-related concerns to ensure a secure and trustworthy website.
• WordPress Install & Setup: Install a fresh copy of WordPress (alongside any plugins and themes) to your web hosting environment.
• Plugin Install & Setup: Install a plugin to your WordPress website, and have it configured based on your requirements.
• Theme Install & Setup: Install a theme to your WordPress website, and have it configured based on your requirements.
• Web Hosting Configuration: Make changes to your web hosting configuration, including PHP settings, domain settings and more.
• SSL Certificate: Configure an SSL certificate for your WordPress website to ensure connections are secure.
• Import/Export Content: Import or export content within WordPress, such as posts, pages, images, plugin settings and more.
• Configure Backups: Configure a backup system that will automatically backup your WordPress website at regular intervals.
• Setup Contact Form: Create and configure a contact form that delivers notifications based on your requirements.
• Update WordPress Domain: Update the domain name that is used for your WordPress installation, and ensure all content shows correctly.
• WordPress Security: Review WordPress security and implement changes to secure and harden your WordPress website from attacks.
• Configure Redirects: Setup custom redirection rules that will redirect specific URL’s from one location to another.

Yes, we can certainly perform content updates to your website as part of our support tasks. Our team is ready to help you with simple content modifications, such as replacing images and text or adding a contact form.

These updates are aimed at ensuring your website stays current and relevant without overwhelming you with technical details. For more extensive changes or additional tasks beyond the support task timeframe included with your Maintenance Plan, we can provide you with customized solutions and discuss the options available to suit your needs.

Each of our WordPress maintenance plans includes a specific amount of dedicated support and content update time every month. Here’s a breakdown of the support time included in each plan:

• Standard Plan: Up to 30 minutes of support per month.
• Premium Plan: Up to 90 minutes of support per month.
• Business Plan: Up to 150 minutes of support per month.
• Complete Plan: Up to 240 minutes of support per month.

Please note that this allotted time is a monthly limit and does not roll over to the next month if unused. If your needs exceed the time included in your plan, additional support is available at a rate of $25 per 30-minute increment. This ensures that we can continue to provide timely and effective support to all our clients.

We understand that your support needs may vary from month to month. If you do not use all of your allocated support minutes in a given month, these minutes do not roll over to the next month. Each month, your support time is reset to the full amount according to your plan. This policy helps us maintain a high level of service and ensures that all our clients receive the support they need when they need it.

We encourage you to make the most of your support time each month, whether it’s for website updates, troubleshooting, or other assistance.

There are certain tasks that fall outside the scope of our support minutes. While we strive to be as helpful as possible within the time allocated to your plan, there are some services that require more extensive work and are not covered. These include:

1. Custom Development: This includes custom coding for plugins or themes. Developing unique functionalities or building custom plugins/themes requires a level of effort and expertise beyond regular support.

2. Major Design Work: Significant changes to the overall design of your website, such as redesigning layouts, creating new graphical elements, or altering your site’s core visual identity, are not covered under support minutes.

3. Extensive Content Creation: While we assist with content updates, creating extensive new content, such as writing blog posts, designing complex graphics, or producing videos, is beyond the scope of standard support.

4. SEO and Marketing Strategies: Developing and implementing in-depth SEO and digital marketing strategies require specialized skills and are not included in the support minutes.

5. Large-Scale Integrations: Integrating complex third-party services or systems that require extensive customization or troubleshooting is not covered.

6. Data Migration: Significant data migration tasks, especially those involving complex databases or large volumes of data, are not included.

Our support minutes are ideal for regular maintenance tasks, minor tweaks, and standard content updates. For services that fall outside these parameters, we can offer these as separate, paid projects. Feel free to contact us for a consultation and quote if you require these more extensive services.